Terms & Conditions

Last updated: April 2026

These terms govern all bookings made through Adventure in Bosnia d.o.o., registered at Kulovića 4, Sarajevo 71000, Bosnia & Herzegovina. By completing a booking you agree to the following terms.

Booking & Payment

• All tour and transfer prices are listed in euros (EUR). If your card is denominated in another currency, your bank will convert at the prevailing exchange rate. Charges in Bosnia & Herzegovina are processed in BAM (convertible mark) at the fixed rate of 1 EUR = 1.95583 BAM.
• Card payments are processed securely through our payment partner Bankart. We never store your card details on our servers.
• A booking is confirmed once payment is successfully processed. You will receive a confirmation email and a WhatsApp message with your booking details.

Cancellation Policy

• 48+ hours before departure: Full refund, no questions asked.
• 24 – 48 hours before departure: 50% refund.
• Less than 24 hours before departure: No refund. However, we will do our best to reschedule your booking to another date at no extra cost.
• To cancel a booking, contact us via email or WhatsApp. The cancellation time is based on when we receive your request.

Refunds

• Approved refunds are processed to the original payment method (the card used at checkout). Please allow 5 – 10 business days for the refund to appear on your statement.
• If the operator cancels a tour or transfer (see below), you will receive a full refund automatically.

Tour Operation

• Adventure in Bosnia reserves the right to cancel or modify a tour due to adverse weather, unsafe conditions, or other circumstances beyond our control. In such cases you will receive a full refund or the option to reschedule.
• Minimum group sizes may apply for certain group tours. If the minimum is not met, we will notify you at least 24 hours in advance and offer a full refund or an alternative date.
• Itineraries may be adjusted slightly on the day due to road conditions, weather, or group pace. The overall experience and highlights remain the same.

Transfers

• Pickup times for airport transfers are confirmed via WhatsApp or email after booking. Please ensure your contact details are correct.
• We monitor flight arrivals. If your flight is delayed, your driver will adjust the pickup time accordingly at no extra charge.
• For non-airport transfers, please be ready at the agreed pickup location and time. A 15-minute grace period applies, after which the transfer may be treated as a no-show.

Liability

• Adventure tourism involves inherent risks. Participants are expected to follow guide instructions at all times. We provide all required safety equipment for activities such as rafting.
• Adventure in Bosnia d.o.o. is not liable for personal injury, loss, or damage caused by participant negligence, pre-existing medical conditions, or failure to follow safety instructions.
• We recommend that all guests carry valid travel insurance covering adventure activities for the duration of their trip.

Privacy & Data

• Card payment data is handled entirely by Bankart and is never stored on our servers.
• Personal data you provide (name, email, phone, country) is used solely for managing your booking, communicating trip details, and providing customer support.
• We do not sell or share your personal information with third parties for marketing purposes.

Contact

If you have any questions about these terms, please get in touch:

• Email: kenan@adventureinbosnia.ba
• WhatsApp: +387 62 893 496
• Address: Kulovića 4, Sarajevo 71000, Bosnia & Herzegovina